Refund & Return Policy

Last Updated: June 2026

Thank you for shopping with CL Goodz. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our policy below.

Returns

We accept returns within 7 days of delivery provided that:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• Proof of purchase is provided.

Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund or exchange.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Include clear photos of the item and packaging so we can assess the issue and arrange a suitable resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

Exchanges

We will replace items that arrive damaged, defective, or incorrect, subject to product availability.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or sale items
• Personal care products (where applicable)
• Items damaged through misuse or normal wear and tear

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team and we will gladly assist you.